Jax Water Damage Hub

Water damage restoration in Jacksonville

Tell us what's leaking and see the water category, the drying equipment a job like yours usually needs, and what to do before anyone arrives. Or call the 24/7 line and be connected with an independent local company.

(904) 352-8877

Severe sewage backup or water from the street side of the meter? JEA runs a 24-hour line: (904) 665-6000.

Estimator, question 1 of 8

What's leaking?

An estimate of scope, not a price quote. Nothing you enter is stored.

Water problems in Jacksonville homes

Pick the problem in front of you

Each page covers the first steps, how drying usually works, and the Jacksonville facts that matter for that kind of leak.

Local risk, area by area

What the water has done across Duval

One measured fact per part of town, from National Hurricane Center and National Weather Service storm reports.

More: Jacksonville Hurricane History and Wettest Days · flood claims for every ZIP

Before anyone starts work

What we promise, and what to check

We will tell you plainly who you are calling: an independent company that takes Jacksonville calls, not our crew.

We don't inspect those companies, so we won't call them certified or licensed. Callers pay us nothing; we are paid for connecting the call, never for whether anyone files a claim. Calls are not recorded.

  • Jax Water Damage Hub: calls not recorded
  • Jax Water Damage Hub: 24/7 phone line
  • Jax Water Damage Hub: 31 Duval ZIP codes

Check these yourself

  • Get the company's Florida license number in writing and search it on the state DBPR license portal
  • If mold covers more than about 10 square feet, ask for the Florida mold remediator license number too
  • Ask to see a current certificate of liability insurance with the company's own name on it
  • Ask for a written, itemized estimate, and read the whole work agreement before you sign anything
  • Take your own dated photos before anything is removed, and ask for copies of the moisture readings
Open the Florida DBPR license search

31 residential ZIP codes

Neighborhoods A to Z

The line covers Jacksonville from Oceanway to Mandarin and from Baldwin to the beaches. Find your neighborhood to see its ZIP codes.

A

  • Argyle32210, 32220, 32221, 32222, 32234, 32244
  • Argyle Forest32210, 32220, 32221, 32222, 32234, 32244
  • Arlington32211, 32225, 32277
  • Atlantic Beach32233, 32250, 32266
  • Avondale32202, 32204, 32205, 32206, 32207

B

  • Baldwin32210, 32220, 32221, 32222, 32234, 32244
  • Bartram Park32217, 32223, 32257, 32258
  • Baymeadows32216, 32224, 32246, 32256
  • Brooklyn32202, 32204, 32205, 32206, 32207

C

  • Cecil32210, 32220, 32221, 32222, 32234, 32244
  • Cedar Hills32210, 32220, 32221, 32222, 32234, 32244

D

  • Deerwood32216, 32224, 32246, 32256
  • Dinsmore32208, 32209, 32219, 32254
  • Downtown32202, 32204, 32205, 32206, 32207
  • Durkeeville32208, 32209, 32219, 32254

E

  • Eastside32202, 32204, 32205, 32206, 32207

F

  • Fort Caroline32211, 32225, 32277
  • Fort George32218, 32226

G

  • Greenland32217, 32223, 32257, 32258

H

  • Heckscher Drive32218, 32226
  • Highlands32218, 32226

I

  • Intracoastal West32216, 32224, 32246, 32256

J

  • Jacksonville Beach32233, 32250, 32266

L

  • Lackawanna32208, 32209, 32219, 32254
  • Lakewood32216, 32224, 32246, 32256
  • Lane Avenue32208, 32209, 32219, 32254

M

  • Mandarin32217, 32223, 32257, 32258
  • Maxville32210, 32220, 32221, 32222, 32234, 32244
  • Mayport village32233, 32250, 32266
  • Moncrief32208, 32209, 32219, 32254
  • Murray Hill32202, 32204, 32205, 32206, 32207

N

  • Neptune Beach32233, 32250, 32266

O

  • Oceanway32218, 32226
  • Ortega area32210, 32220, 32221, 32222, 32234, 32244

P

  • Pottsburg32216, 32224, 32246, 32256

R

  • Regency32211, 32225, 32277
  • Riverside32202, 32204, 32205, 32206, 32207

S

  • San Jose32217, 32223, 32257, 32258
  • San Marco32202, 32204, 32205, 32206, 32207
  • San Pablo32216, 32224, 32246, 32256
  • South Mandarin32217, 32223, 32257, 32258
  • Southbank32202, 32204, 32205, 32206, 32207
  • Springfield32202, 32204, 32205, 32206, 32207

U

  • University Park32211, 32225, 32277

W

  • Wesconnett32210, 32220, 32221, 32222, 32234, 32244
  • Westbrook32208, 32209, 32219, 32254
  • Whitehouse32210, 32220, 32221, 32222, 32234, 32244
  • Windy Hill32216, 32224, 32246, 32256
  • Navy bases: 32212, 32227. NAS Jacksonville (32212) and Naval Station Mayport (32227).
  • Fruit Cove and Saint Johns: 32259. USPS lists Jacksonville as a city name for 32259, but it is in St. Johns County, so the JEA and City of Jacksonville details on this site may not apply.
  • PO box and business ZIP codes: 18 ZIP codes. These ZIPs are for post office boxes and mail-only addresses. Enter the ZIP of the home that got wet.

The first ten minutes

Do these before anything else

0 of 5 checked

(904) 352-8877See the drying scope

Checked against the source

Jacksonville facts for a wet house

  1. JEA lists (904) 665-6000 as a 24-hour number for severe sewage backup or significant water back-flow into a home.

    Source: JEA: Contact

  2. JEA says replacement costs from the meter to the home, and inside it, are the customer's; the meter box is typically at the curb near the street.

    Source: JEA: Water Service Line Verification Project

  3. The St. Johns set record flood stages at many Duval County gauges during Hurricane Irma, flood water in city streets reached 5 feet deep in places, and Jacksonville International Airport logged 9.20 inches of rain.

    Source: National Hurricane Center: Hurricane Irma report

  4. The City of Jacksonville says most flooding in the city comes in the rainy season, June to November.

    Source: City of Jacksonville: Floodplain Management

  5. The City of Jacksonville holds a Class 6 rating in FEMA's Community Rating System; its floodplain coordinator handles flood zone determinations and Elevation Certificate copies.

    Source: City of Jacksonville: Floodplain Management

  6. Citizens Property Insurance requires flood coverage on its personal residential policies: in FEMA flood zones since 2023, and for every remaining home policy effective on or after January 1, 2027.

    Source: Fla. Stat. 627.351(6)(aa)

  7. FEMA's NFIP records show 6,030 flood insurance claims and $213,935,673 paid across 31 residential Jacksonville ZIP codes; 32210 has the most, 913.

    Calculated by Jax Water Damage Hub: FEMA OpenFEMA NFIP Redacted Claims v3 (calculated)

  8. Since the 1996-97 winter the Jacksonville Area record shows 7 nights at or below 20°F; the coldest night on record was 7°F on January 21, 1985.

    Calculated by Jax Water Damage Hub: ACIS daily record, Jacksonville Area (calculated)

Questions

What Jacksonville homeowners ask

The phone line

Who answers when I call (904) 352-8877?
Your call is connected with an independent local water damage or mold company that takes calls for Jacksonville. Jax Water Damage Hub doesn't send crews and can't vouch for a company, so check its Florida license, insurance and written estimate before work starts.
I rent. Can I hire a water damage company myself?
The building belongs to your landlord, so the owner or manager needs to approve the work. Tell them in writing right away and send photos. If water is still running and you can't reach anyone, close the valve at the meter box.

Jacksonville

Who do I call if water is coming from the street side of the meter?
Call JEA. Its 24-hour line for severe sewage backup or water back-flow into a home is (904) 665-6000. Leaks from the meter to your house, and inside it, are the homeowner's to repair.
How do I find out if my Jacksonville home is in a flood zone?
Search your address on FEMA's Flood Map Service Center, or call the City of Jacksonville floodplain coordinator at (904) 255-8366 for a flood zone determination or a copy of an Elevation Certificate.
How fast does mold start after a leak in Jacksonville?
The EPA's guidance is to dry wet materials within 24 to 48 hours. On humid summer days wet drywall and carpet dry slowly on their own, so start the same day if you can.

Florida rules

Does Florida require a license for water damage or mold work?
Mold assessment and mold remediation of more than 10 square feet need Florida mold licenses. Repairs that are construction work can need a Florida contractor license. Search any license number on the DBPR portal.
Can the company that tests my home also remove the mold?
Florida law (Fla. Stat. 468.8419) bars a mold assessor from remediating a home it assessed within the past 12 months, and the reverse, with a narrow exception for certain Division I contractors.
Does homeowners insurance cover flooding in Jacksonville?
Not rising water from outside. That needs a flood policy. Citizens Property Insurance now requires flood coverage on its Florida home policies on a schedule set in Fla. Stat. 627.351(6)(aa).

Mold

Do I need mold testing in Jacksonville?
Not always. The EPA's page on mold testing says that in most cases sampling is unnecessary when mold is visible, and no federal limits exist to test against. Testing helps when there's a smell but no visible growth, or to confirm cleanup. In Florida, testing for hire is done by a licensed mold assessor.
How big a mold patch can I clean myself?
EPA guidance puts it at less than about 10 square feet, roughly 3 feet by 3 feet. Larger growth, mold in the AC system, or mold after sewage or flood water should go to a professional.
How do I check a mold remediator's license?
Search the company or person by name or license number on the Florida DBPR license portal before work starts.

On a Jaguars Sunday at EverBank Stadium

Leaving for the game or a weekend away?

A leak that starts while the house is empty runs until someone comes home. Two minutes before you leave can save a ceiling.

  • Look at the AC drain pan

    Standing water in the pan under the air handler means the condensate line is backing up.

  • Know the meter box

    JEA meter boxes usually sit at the curb. Make sure the lid opens and you know which valve turns.

  • Check the water heater base

    Rust or a damp ring on the pan is an early warning.

  • Set the thermostat, don't switch it off

    Leave the AC on at a steady setting. EPA guidance is to keep indoor humidity under 60 percent.

Not sure how big the job is?

Open the estimator
Call (904) 352-8877Estimate